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Seminar
Topics:
- The value of people, relationships
and teamwork
- The importance of staying centered
- Why people become difficult
- How masters of martial arts
deal with difficult people
- The worst things to do when you
are attacked
- Effective strategies for handling
attackers
- Dealing with your emotions and
unconscious reactions
- Strategies for dealing with:
- Jokes, jabs and sarcasm
- Yelling, hostility, anger and verbal abuse
- Threats and personal attacks
- Lies, deception, deceit and hidden agendas
- Envy, jealousy, gossip, rumors and back-stabbing
- Whining and complaining
- Laziness, apathy, cynicism and unwillingness to work
- Stealing and sabotage
- Unfair criticism, blaming, perfectionism and nit-picking
- Rudeness and inappropriate remarks
- Obnoxious, unacceptable and unreasonable behavior
- What to do when all else fails
- When your boss is the difficult
person you have to deal with
- Behaviors that encourage and
discourage difficult behavior in others
- Being proactive, not reactive
- You only have six bullets, so
pick your shots carefully
- Some people just don’t
get it
- Identifying behavioral styles
- Finding something positive in
every difficult person
- Mastering the art of self-management
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This
seminar will help participants identify positive strategies
for dealing with difficult people at work and in their personal
lives. Participants will learn to avoid fights, attacks and
cold wars through healthy confrontation and actions aimed
at building relationships and teamwork.
Please visit our Conflict Management Workshops website for related information.
Seminar Length: Two hours minimum. Full
seminar: One full day. |
Participants
in this seminar
will learn:
- To better understand the difficult
people in their lives
- To recognize when they fall
into the negative reaction trap
- How to identify the appropriate
strategy for handling each difficult person
- To become proactive in getting
to the heart of conflict
- How to diffuse attacks with
positive intent
- How to focus on the best aspects
of each person
- How to turn enemies into allies
- How to avoid being the difficult
person someone else has to deal with
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Who should attend this seminar?
- Executive teams
- Managers
- Employees at all levels
The seminar can be customized to meet the
requirements and the skill level of your group. |
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